Frequently Asked Questions

Most common problems are solved the same day. Bigger issues might take longer, but we’ll keep you updated.

Yes, we clear out viruses and malware. We’ll also add protection so the problem doesn’t come back.

We can usually get back lost documents, photos, and other files. The sooner you bring it in, the better.

Your data is always treated with care. We never access personal files unless you specifically ask us to.

Yes, we do on-site visits around Colombo. It saves you the trouble of carrying your computer in. If you’re based outside Colombo, just reach out to us to book an appointment, and we’ll make the necessary arrangements to help you.

Of course! If you need parts, upgrades, or genuine software, we can supply and install them for you.